Product Warranty Information and Submission Form

You have purchased this Premium Refurbished Device from Coles, acting as a selling agent of Alegre Pty Ltd ABN 19 159 022 296, the holder of second-hand dealer licence 2PS11940. It is a network unlocked device.

Alegre, as the supplier of the purchased item, offers a 30 Day Satisfaction Guarantee and a 12 Month Warranty.

By submitting a Return or Warranty Claim, you indicate that you have read and accepted the below Terms and Conditions.

30 Day Satisfaction Guarantee

In addition to the warranties which apply to your device (described below), if at any time within the first 30 days from your purchase date you are not satisfied with your device, you may return your device for an exchange or refund. Once received and inspected, subject to the following, Alegre will facilitate an exchange or refund.

12 Month Warranty

In addition to the consumer guarantees under Australian Consumer Law, Alegre devices are supported by a 12 month warranty from your original purchase date against defects and guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the device repaired or replaced by Alegre if the device fails to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is mis-treated or used.

The 12 Month Warranty and 30 Day Satisfaction Guarantee are void in the following instances:

Returns Checklist:

To proceed with your return, please review then check each box below, then click NEXT to proceed

I confirm this device was purchased from Coles and acknowledge this return will be rejected if it has been determined this was not a device supplied to Coles by Alegre.

I have a copy of my Coles Receipt / Proof of Purchase and will include this when I return this device to Alegre.

I confirm I have removed the device from my iCloud Account. (Need help with this? Click Here)

I confirm I have recorded my 15 digit IMEI. (Note: You will need this for the next step in the process. Need help with this? Click Here)

I have removed the SIM Card from the device, and it has also been Factory Reset and Powered Off.

Additional Information:

To make a claim under the 30 Day Satisfaction Guarantee or under the 12 Month Warranty, please review and accept each of the terms under the Returns Checklist.

When you click on "I Confirm the Above is Correct", you will be directed to provide some additional information about your device and your contact details. You will then be issued with your Australia Post Shipping Label along with instructions on how to package and post your device back to Alegre via Australia Post.

Once Alegre has received your returned device and it has been inspected by our qualified technicians, Alegre will facilitate a repair, replacement, or refund.

Important Note: Alegre does not accept responsibility for your returned device until it has been successfully delivered by Australia Post to Alegre's facility. We strongly suggest using Australia Post tracking and/or insurance for return postage.

Claims submitted to Alegre with incorrect information or without a valid proof of purchase will be deemed incomplete and will be rejected - and the device will be returned to you. If you do not have the necessary details to submit your claim, please contact Alegre: